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Returns Exchanges

Returns Exchanges

Use one of our convenient options to return any item purchased at a Nordstrom store or online.

Start Your Return

Make a Free Return in Store or by Mail

Bring to a Store

Go to any register for assistance.
Refunds can be expected in 3-5 business days.

Find a Store

Send by Mail

Start your return online.
We ll email you a prepaid shipping label to print at home and attach to your package.
No printer? Show your QR code at an eligible USPS or FedEx location and they ll print a shipping label for you.
Returns are processed in 8-12 business days and refunds can be expected 3-5 business days after processing.

Start Your Return

Our Return Policy

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we ll ask for personal identification and a refund will be provided at the current price on a Nordstrom gift card.

Need to make a return? We no longer include return labels with orders, but you can still print your own prepaid label, get a QR code to use at eligible USPS or FedEx locations or make your return in store. Please be sure to pair the item with the correct package and label. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won t be returned to you or refunded.

We also accept eligible returns of Nordstrom and Nordstrom.com merchandise at Nordstrom Rack locations. Fine jewelry, designer items and products sold by third-party sellers purchased at Nordstrom or Nordstrom.com are not eligible to be returned to Nordstrom Rack stores. Boutique returns must be processed at the store where they were originally purchased.

Additional Policies

Gift Cards: Gift cards can t be returned.

Balsam Hill: Returns/exchanges are accepted within 30 days of purchase or prior to December 25 (whichever comes first). Please call Nordstrom customer care at 1.888.282.6060 to request a return shipping label. Nordstrom will not accept Balsam Hill products in stores or by mail.

Casper Bed: Please call 1.888.282.6060 for inquiries and assistance.

Fine Jewelry: Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

WATCHFINDER CO.: To guarantee merchandise authenticity and to preserve its condition and value, all Watchfinder Co. pre-owned items purchased from Nordstrom (in store and online) are ineligible for refund or exchange. This Final Sale policy supersedes Nordstrom and Nordstrom.com return policies.

Nordstrom Rack Return Policy: Please visit the Nordstrom Rack site for information about their return policy.

Questions? Call 1.888.282.6060.

Frequently Asked Questions

Returns Exchanges

All refunds with a sales receipt will be credited to the purchaser s original form of payment, including gift cards (so be sure to keep your gift cards, even if they have a $0 balance). We offer gift receipts to customers when they purchase gifts. When returning an item with a gift receipt, the refund may be credited to either the original form of payment or a Nordstrom gift card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom gift card. (Gift cards cannot be redeemed for cash unless required by law.)

Items Returned by Mail: If you ordered by credit card, we ll credit your account within 3-5 business days of receipt. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.

If you paid by gift card(s), it is important to keep your original gift card (even with a $0 balance) as, generally, refunds or returns will be credited to your original gift card(s). If you also paid with a Nordstrom Note, we ll credit it back to your account within 72 hours. If you have questions, contact customer care at 1.888.282.6060.

If PayPal, Afterpay or a credit card was used in combination with a gift card or Nordstrom Note, the merchandise amount will be returned proportionally to the tenders used.

Shipping Charges: Unfortunately, we cannot refund shipping charges.

If you d like to do a digital return but don t have a printer, please follow these steps.

If you have a Nordstrom.com account:

Sign into your account and visit your Purchases page.
Choose Details on the order containing the items to be returned.
Select Start a Return and complete all steps in the online form.
Show your QR code at an eligible USPS or FedEx location and they ll print a shipping label for you.

If you checked out as a guest:

Start a free return.
Enter your order number and ZIP code.
Complete all steps in the online form.
Show your QR code at an eligible USPS or FedEx location and they ll print a shipping label for you.
Alternatively, you can take your return to your most convenient Nordstrom, Nordstrom Rack or Nordstrom Local.

Your receipt or order number helps us locate your purchase the fastest. If you don t have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom gift card.

If customers need to return a special-occasion dress or designer item, we ask that the item be in the same condition as when they received it, with all packaging included and tags still attached. Customers have told us that it s important to them that the special-occasion dresses and designer items they re purchasing have not been worn or used prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns that appeared to have been previously worn in these categories, compared to other categories we sell. To meet our customers expectations, we implemented a tag or card to help ensure these items are returned in original condition.