AUTHENTIC / FREE SHIPPING / 14-DAY ONLINE RETURNS

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FAQs

We sell only authentic, pre-owned luxury designer items. Every item that is sold goes through a comprehensive authenticity review process where it is evaluated by qualified members of our authenticity review team. If there are any doubts about the authenticity of an item, we will not sell it. All purchases are also protected by our money back guarantee.

We accurately describe our pre-owned products to help you quickly evaluate their condition. We invite you to always have a look at the detailed description and photographs to acquire additional information for each product.

Our rating system is as follows:
"New"
Products are in new condition with original packaging and/or tags attached.
"Like New"
Products are in nearly new condition with no sign of wear, scratches, or anything mentionable.
"Excellent"
Products have very little signs of wear that are barely noticeable.
"Great"
Products have little signs of wear, which are noticeable.
"Very Good"
Products have noticeable signs of wear.
"Good"
Products have even more noticeable signs of wear than "Very Good"
"Fair"
You won't find items in this condition on our website as we only want to offer quality designer items. Most likely these pieces have even more noticeable signs of damage, but the team considered it was worth the investment.

Payment/Returns

We accept credit card (MasterCard, Visa, Discover, American Express) and PayPal payments and do not accept money orders, checks, Western Union, etc. We cannot split your payment onto two cards for online orders. For payment plan options, please utilize Afterpay at checkout.

For additional details, please refer to our payment options page.

Although you can browse our website in multiple currencies, checkout will always be in USD. By selecting your desired country currency in the top right corner, prices will convert from USD to the chosen currency type.

We offer 14 day returns for all online orders under $5000. Ship your item back to us within the 14 days post delivery window, with the tag attached, and in the same condition, and you will receive a full refund. Items with the tag removed will be charged a 15% restocking fee.

Online orders over $5000 can be returned within 14 days for store credit only. In store purchases, in store pick up orders, international orders, cannot be returned.

Start your return request here.

Since we offer free ground shipping to you, you are responsible for the return shipping cost. We do recommend insuring your shipment, but it is not required. You can use the carrier of your choice and send your item back to:

Couture USA
Attn: Returns Department
10117 Montague St.
Tampa, FL 33701

Discounts

We do not negotiate on the price of any of our items. We do our best to price our items as low as possible based on the style, condition, and fair market resale value. If for some reason, you feel that an item has been priced incorrectly, please feel free to contact our customer service and we will be happy to review. Join our loyalty program, Couture VIP Rewards, for discounts on future purchases.

Join our loyalty program, Couture VIP Rewards, to earn points that you can redeem for discounts. View more info on the rewards page.

We also offer $50 off for signing up for our email and text messages and occasional sales that will be posted on our homepage as well as on our discounts page.

No, our discounts including SMS codes, LUXE10, loyalty points, and sale discount codes cannot be combined with one another.

You can sign in with your email on the Couture VIP Rewards page. Earn points that can be redeemed for discounts on future purchases. View the rewards FAQ at the bottom of that page.

Shipping

We offer free ground shipping to all delivery locations within the continental United States and flat rate shipping options for express and international orders. Please refer to our shipping rates for additional information.

Yes, we do ship internationally to most countries for a flat rate. Please refer to our shipping rates for additional information.

Please be aware that international shipments are subject to inspection by international customs authorities and in accordance with the law, we will not mark shipments as a "gift" in an attempt to avoid customs fees. All customs forms will be marked as "used" items and for the amount purchased(excluding shipping costs).

Shop Pay or PayPal are recommended for international orders.

Yes, all orders placed through our website are fully insured and protected by us.
If your order is over $500, you will be required to sign for your package upon arrival.

Yes! We offer in store pick up for customers local to the Tampa, FL area. You can pick up your purchase Monday through Friday from 10am - 6pm. Please bring a valid ID and your confirmation email in order to pick up your order.

Please note:
- You will receive an email confirmation when your item is ready to be picked up. If placed after 2pm, pickup will likely be the next business day.
- Pick up is not available on Saturdays.
- All in store pick up orders are final sale. You will be asked to sign a form before leaving with your item that you cannot return it.

Selling & Consigning

Selling your pre-owned luxury takes 3 easy steps:

1. Log in to our website with your email to access your account. Here you can answer a few questions about your item and upload photos to submit an online quote.
2. Once you receive our offer within 2 business days, you have 10 days to decide. If you agree with pricing, you sign the selling agreement, pack your items, and ship them to us.
3. Upon receipt of your shipment, we can carefully inspect each item. Once the items are approved, we notify you and payment is sent.

Sign in on our Sell With Us page.

We specialize in gently used, pre-owned designer handbags, jewelry, shoes, and accessories. You can view a complete list of brands we accept before submitting your quote. If you do not see your designer there, feel free to contact us at 813-926-9889 or service@abbag.ru/111 Monday through Friday from 10am - 6pm.

Please note: We do not accept clothing. We may occasionally take a Chanel or Louis Vuitton jacket, but it must be in like new condition and will likely be consignment. Our space for clothing is very limited.

Be sure to remove any personal items from your handbag, wallet, or small leather goods and clean it to the best of your ability. For watches, please be sure the battery is functioning before sending. Any watches not in working order will be returned to you at your expense.

If your quoted amount is greater than $500, you can download a free shipping label upon acceptance of your quote. If your quote is below that amount, or if you prefer your own shipping method, you can use any method of your chosing to send your item.

Ship to the following address:

Couture Designer Resale Boutique
Merchandise Review Department
10117 Montague St.
Tampa, FL 33626

Log in to your account to view your label

The timing of payment for items sold depends on the selling option that you selected.
Sellers who chose direct purchase option are typically paid within 24 hours of the receipt of their shipment.
Consignors are paid on the 20th of each month for items sold during the previous month. Please refer to your selling contract for additional details regarding payment.

We currently offer three purchase options:

1. Direct purchase
2. Consignment
3. Buy Back

For additional information about each of these options, please refer to our selling options page.


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